Techiax Solutions has tailored an order line service that caters for both consumers and trade enquiries. Though many purchases now take place online, having a human voice available to answer questions about your product or service can be an invaluable tool in boosting your company’s reputation for customer service excellence and ensuring that you never miss a sales opportunity again. When you outsource this service, your organisation can be confident that your customers will receive the very best service as we spend time really getting to know your brand and the services that you offer.

Because many of our support team have come from customer service and sales roles, they are adept and proficient when it comes to customer engagement and upselling related products. We build product specific sales scripts to promote offers, promotions and subscriptions, and this personal interaction is beneficial for any organisation looking to increase their return on investment and promote sustainable sales growth.

Our Customer Order Line services include:

• Script Creation
• Accept & Process Orders
• Catalogue & Brochure Requests
• Payment Capture
• Call Response Handling
• Offer, New Product & Subscription Promotion
• Quotation Requests