There is nothing more frustrating for a customer than not being able to connect with a human voice, and this is especially problematic in an online world where a negative review can be left with a tap of a button. Ensuring that your organisation has effective customer support can guarantee that customers and users receive a professional service that leads to a high level of customer satisfaction and supports the reputation of your brand’s customer care excellence.

Techiax Solutions understands that effective customer support is an invaluable tool for organisations that are looking to stand out from their competitors and build a positive reputation, ultimately leading to business growth and improved return on investment. One of the core objectives of a support solution is to provide customers with the help they need to ensure customer retention and positive exposure to your product or service. From the point where a consumer makes a purchase, the entire sales lifecycle process must be supported, including guidance and assistance in product installation, troubleshooting, repairs and customer complaints. With so much choice in the marketplace, organisations can not risk falling short in this area - consumers expect instant resolution or they will take their business elsewhere. It is therefore critical to invest in efficient customer support that you can be proud of.

Understanding the long-term benefits of a professional and knowledgeable customer care solution can guarantee your projected business outcomes are met. Techiax Solutions are a reliable, trusted, and competent call centre provider who tailor value-driven support services that ensure our clients accomplish their non-core functions with competency.

Our fully tailored inbound customer service solutions offer a wide range of support using multiple communication channels and capabilities.

• Voice-based Inbound & Outbound Customer Supportt
• Live Chat
• Email Support Query Support
• Social Media Query Support
• Remote Customer Support

Our Customer Support services include:

• Query Handling
• Customer Service Helpdesk
• Information Request
• Sales Lead Qualifications
• Technical Troubleshooting
• Order Entry
• Inbound Sales Support
• Subscription & Claim Services
• Directory Inquiry
• Order Booking
• Product Recall Management