Customer satisfaction can really set you apart from your competitors and ensure you build a solid customer base who is loyal and returns to your business time and time again. Customer surveys can be a pragmatic approach when looking to effectively analyse your customer satisfaction level and identify users who are interacting with your brand, product or service. This is an invaluable tool that can support your business when it is looking to understand and identify customer behaviour, spending habits, and attract new customer bases. In a competitive landscape, it is more important than ever to understand the customer journey and working with a consultancy which understands how to develop comprehensive customer insights is essential to the success of your strategic planning.

Our customer relationship specialists build meticulous customer surveys, enabling our clients to analyse, monitor and quantify changing customer needs and expectations, whilst empowering clients to formulate proficient strategies to support effective and wise business decisions.

Techiax Solutions has successfully conducted customer surveys across a wide range of industries, from blue chip companies to global enterprises. Our reputation for excellence really sets us apart from our competitors, ensuring that our experience translates into every aspect of your call centre package.

Strategic Customer Survey services include:

• Customer Insight Analysis
• Outbound Call Survey
• Toll-free SMS-based survey
• Market Survey
• Online Polls
• Service Quality Evaluation
• Customer Support Performance